The judges praised the partnership approach between eviid and LV= in creating a powerful system that allows LV= to collect customer-generated photo and video evidence from a range of sources (dash cams, CCTV, smartphone) in a fast and controlled way. The result: claims handlers can validate and settle claims much, much faster than previously possible.
eviid CEO John Ridd said:
“We’re delighted to be recognised by a customer like LV= for the work we’ve done with them in transforming their claims processes.
“This award is testament to the strong relationship we’ve built with LV=. It has enabled us to develop a solution with them that perfectly answers a pressing operational need and that has delivered immediate and significant business benefits for LV=.”
Since introducing the eviid Uploader, LV= has reduced the time it takes for claims handlers to access policyholder-submitted video or images by 98%, drastically speeding up the life cycle of a claim.
After this initial success, eviid technology is now being rolled out across 1,600 claims handlers in LV=’s property and motor insurance businesses."