The development of the eviid Uploader is a landmark moment for us. While we've previously been able to use things like the eviid app to help policyholders capture video evidence that allows us to process claims faster, there was no simple, streamlined way of receiving existing multimedia evidence from external sources such as dash cams, CCTV and evidence captured ad-hoc on smartphones.
Martin Milliner, Claims Director, LV=
For us, the first and foremost business benefit of eviid is the evidence and being able to use it for training purposes. Secondly, it impacts on our carbon footprint. Rather than posting and driving unnecessarily, our guys can send the information back very, very quickly. eviid provides a unique opportunity for insurers to be on site without leaving their desks!
Des O’Connor, Group Operations Manager, The Revival Company
For us, eviid brings visibility. It brings the ability to have a living view of the site to all stakeholders - so not just to us, but to our clients, contractors and end customers. That visibility ‘lives’ throughout the file and allows every subsequent part of that journey to be done much quicker.
Gareth Bowers, Head of Property Adjusting, Davies Group
The big business benefit of eviid for LV= is the reduced lifecycle of a claim. It’s very difficult for a desk-based person to validate a claim just through information from estimates or photos. The video enables us to make quicker claims decisions and also audit those claims much more thoroughly.
We’ve now started exploring using eviid in our motor area. A lot of our customers are sending in dash cam or CCTV footage. At the moment we have no way of viewing those easily. eviid allows us to access all this footage and actually have a look at it.
Adam Varlow, Claims Supplier Manager – BCN, LV= Insurance
eviid gave us a paperless solution. It cut down on time for the surveyors back in the office, for the guys out on site, and it also had additional benefits for variations. We could see exactly what was happening on site when our guys sent the videos back, rather than sending 100 photographs and still not getting the clear picture.
The eviid technology cuts down on cost and time, it’s a very good tool for us to use.
Leon Grayson, Managing Director, Neways Associates
eviid gives us absolute flexibility. We can use it throughout the entire claims journey.
We can send an app down to the policyholder, who can then show us the damage. In a fire claim, we can ask the policyholder to show specific areas of damage. We can validate there and then, and get an emergency payment out that is validated rather than speculative. It puts the policyholder into a better position.
Russell Crewe, Business Unit Director, Direct Group
eviid sits simply on your company or personal smartphone or tablet. Users or tenants and everybody else in the supply chain all have that hardware. This ensures something on site can be recorded and transmitted very quickly to a central hub, where the right expertise can be deployed. That is simply saving an incredible amount of time.
Patrick Smith, CEO, Overark Insurance